Can you gain a realistic picture of your contact center’s service level without considering your customers' opinions? Of course not! After all, customers determine the success or failure of a company and its products. Thus, their opinions are a key element in a company’s quality management process.
Customer feedback modules can observe customer behavior to evaluate their desires, motivations and emotions. This, in turn, helps to gain a new level of understanding and to identify the requirements to improve their overall experience.
ASC's integrated Customer Feedback
application enables a survey of the customer immediately after a conversation with an agent. Once the customer agrees, the transfer to the customer feedback platform will be initiated, and automated questioning will begin. Questions and associated answers can be created easily with the templates generator; subsequently, the reporting template provides a clear visualization of survey results with little effort.
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