VOICE OF THE CUSTOMER
Can you gain a realistic picture of your contact center’s service level without considering your customers' opinions? Of course not! After all, customers determine the success or failure of a company and its products. Thus, their opinions are a key element in a company’s quality management process.


VOICE OF THE CUSTOMER

Customer feedback modules can observe customer behavior to evaluate their desires, motivations and emotions. This, in turn, helps to gain a new level of understanding and to identify the requirements to improve their overall experience.
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