Compliance Recording & AI Data Analytics in Microsoft Teams
Recording Insights
Ensure Compliance and Manage Risk with Recording Insights
Legally compliant recording of all channels in Microsoft Teams
Our compliance recording solution, Recording Insights, records all your communications in Microsoft Teams effortlessly and securely. It is a certified, natively built cloud solution hosted on Azure and seamlessly integrated with the Microsoft Teams desktop and mobile app.
Record and archive your calls, meetings, screen sharing, videos, and chats. You can also use Azure AI services to transcribe, analyze, and translate your communications.
Recording Insights
The All-in-One Solution for Recording all Communications in Microsoft Teams
Recording Insights extends the recording capabilities of Microsoft Teams with a native solution for legally compliant recording of all communications. This enables us to help customers in regulated industries safely use Microsoft Teams for external communications.
Native Teams app
Recording Insights is a native Microsoft Teams App for an optimized & unified user experience, certified Solution for Microsoft Teams
Records all media
Recording Insights captures all channels within Microsoft Teams including voice, video, shared screens and chat communications
Compliance recording
Recording Insights enables compliance recording to meet legal requirements such as MiFID II, Dodd-Frank, HIPAA, GDPR among others
AI data analytics
Azure AI Services, Azure OpenAI & Copilot for transcription, translation & AI data analytics of all customer communication
Safe storage in azure
compliant storage & archive in Azure, multi-region, tamper-proof & encrypted data exchange, Microsoft Entra ID
Fast and easy deployment
Enterprise-grade & globally scalable solution which enables a straightforward setup process, completed in < 1 day
Recording Insights
Discover the Features of Recording Insights
Take control of your Microsoft Teams recordings with Recording Insights. Optimise your collaboration with powerful tools that analyse and comply with legal regulations.
Recording & Archiving
- Reliably record all conversations and meetings
- Record all media & channels (voice, chat, video & screen)
- Overview of all recorded calls with detailed information
- Flexible recording rules and complete control over who and what is recorded
- Legally compliant storage & archiving in Azure
AI-powered data analysis with Azure AI Services and Azure OpenAI
- AI Policy Engine with predefined and customizable templates for policy rules, patterns, and categories
- Azure OpenAI for content & sentiment analysis & AI-powered questions
- Azure AI Services for transcription & translation in 100+ languages
Managing compliance and mitigating risks
- Supports compliance with regulatory requirements such as MiFID II, Dodd-Frank, HIPPA, or GDPR
- Legally compliant storage and archiving, multi-region, tamper-proof, and encrypted data exchange, Microsoft Entra ID
- Automate risk management processes using artificial intelligence
Monitoring & Reporting
- Analytics with comprehensive reporting and visualization options
- Customizable dashboards to meet your needs
- View key metrics such as compliance events at a glance
Protecting Your Enterprise.
Wherever Work Takes You.
- Supports all Teams Phone options
- Microsoft Calling Plan & Direct Routing
- Operator Connect & Teams Phone Mobile
Dynamics 365 Integration
Integrating Recording Insights with Dynamics 365 gives you complete control and insight into customer interactions. Plus, recordings can be launched directly from Dynamics 365 and mapped to the customer.
Recording Insights
Compliance Recording Solution for Regulated Industries
Recording Insights enables customers in regulated industries to adopt Microsoft Teams for external communication.
Financial Institutions
Compliance and risk management
- Auto-categorization of compliance calls
- Compliance phrase spotting
- Alerting for potentially non-compliant communication
Contact Center
Quality and Customer Experience Management
- AI Assistant to quickly summarize conversations
- Avoid Customer churn
- Categorisation of calls to identify trends
Healthcare
Secure handling of patient data
- Compliance with healthcare standards, e.g. HIPAA
- Protection of sensitive patient information
- Quality improvement of patient engagement
Public Sector
Protecting life and property
- Tamper-proof documentation of all communication, incl. radio
- Threat-call recording
- Immediate call reconstruction
RECORDING INSIGHTS
Resources
Recording Insights
What our customers and partners say
"With ASC Recording Insights, Microsoft Teams users can comply with complex regulatory requirements regarding recording and archiving 'with just one click' within Teams."
"Recording Insights demonstrates what is possible in the modern-day technical landscape. It can be rightly described as the next generation solution."
