Public safety and security organizations must record communications in a legally compliant manner to meet requirements and provide immediate access to relevant information in the event of an emergency. This poses a major challenge especially when it comes to emergency response and coordinating between the organizations involved.
Our emergency services software supports multimedia recording, documentation, and analysis of voice, radio, text, video, and associated metadata, making processes more efficient and significantly improving the ability to respond to emergencies. Through the use of AI technologies, we are continuously improving the communication capabilities of public safety answering points.
With AI Data Analytics Public Safety Answering Points Improve Productivity
AI-based analytics software offers a valuable tool for streamlining processes, enhancing decision-making, and enabling swift and effective responses in emergency situations.
Status Quo
Emergency call centers today are currently under-staffed and must devote scarce resources to non-emergency calls as well.
Problem
Managing call volume with the existing team is a productivity challenge.
Solution
Implementing AI to automatically analyze all caller interactions.
Result
Increased staff productivity and improved process compliance.
Typical Requirements for Emergency Call Centers and Public Safety Organizations
Compliance with regulatory requirements when recording your emergency communications improves the efficiency of incident analysis and documentation and identifies opportunities for process improvements.
- Omni-channel recording of all communication channels, incl. radio
- Fast access
- High availability
- True multi-tenancy
