HIPAA Compliance Software Solutions for Recording & Analytics
Optimal Service Quality and Data Protection
in the Healthcare Sector
Adhere to healthcare regulations and compliance guidelines. Generate valuable data for further analysis leveraging AI.
For healthcare institutions and insurers, the secure handling of sensitive patient data in digital communication is essential. Healthcare organizations must guarantee compliance with all aspects of health data protection and therefore need responsible and secure documentation and storage solutions.
This includes not only protecting data against unauthorized access, but also ensuring its integrity and availability.
The Health Insurance Portability and Accountability Act (HIPAA) has significant implications for processing and storing patient data in the United States. It sets out strict rules on how personal health information must be collected, processed, and protected. Therefore, the use of reliable, HIPAA-compliant software for recording, archiving, and analyzing of communication is critical.
Recording of Communication in Healthcare
Safely storage of sensitive patient data
Secure recording in telemedicine
In telemedicine the recording of consultations plays a crucial role. Recording is essential for documenting medical consultations and improving service quality. Our solutions provide secure and HIPAA and GDPR compliant recording of conversations.
Recording for health insurance companies and hospitals
Quality of service is critical to gaining the trust of patients in contact centers. By recording and analyzing patient communication health insurance companies and hospitals promote the continuous improvement of their patient care.
HIPAA-Compliant Communications
Typical requirements for healthcare regulation compliance and quality management
The healthcare industry produces an immense amount of data, creating an urgent need for strict compliance policies. When paired with artificial intelligence and automated analytics tools, this data holds immense potential.
Secure Recording
- HIPAA and healthcare compliant omni-channel recording
- Highest healthcare security standards
- Geo-redundant recording to ensure highest availability
- Flexible customization of recording rules
- Powerful search function and replay of customer conversations
Artificial Intelligence and Analytics
- HIPAA and healthcare compliance monitoring
- Automatically categorize data
- Document sessions according to healthcare compliance standards
- Manage risks within the healthcare regulatory framework
- Detect fraud within healthcare compliance parameters
Data Protection and Compliance with AI
Your key to successful risk management
With artificial intelligence and analytics, you can create complete transparency for your patients while identifying the conversations that are critical to compliance.
Automatic compliance statement detection
Compliance with data protection and compliance guidelines in the healthcare sector
Automatic categorization
Without pre-definition, recognizes communication and medical advice topics in conversation
Documentation via transcription
Ensuring complete and secure documentation of relevant patient information
Risk alerting
Risk alerting for real-time detection of behaviors that pose potential HIPAA compliance threats
Quality management
Quality management thanks to full transparency of your agent’s customer communication
Threat call recording
Threat call recording to efficiently identify and document threats and ensure the safety of your facility and patients
HIPAA-Compliant Software Solutions
Rely on our solutions to effectively secure and manage sensitive healthcare. Our software adheres to HIPAA’s strict and security rules and ensures that all personal health information (PHI) is treated with the highest level of confidentiality and integrity. By integrating our technology, you minimize risk, avoid compliance penalties, and ensure your patient data is protected from unauthorized access.
Comprehensive Information on our Compliance and AI Solutions for Your Organization
Our extensive range of resources will equip you with the knowledge you need to stay ahead of the curve. Find out about the latest developments, areas of application, and the benefits of our solutions.