Optimize
Customer Communication
Efficient Conversation Documentation for Compliance and Quality Management
Unlock the full potential of your customer communication and fulfill compliance regulations
Capturing and analyzing customer conversations are essential components of a successful business strategy.
Whether for complying with legal regulations, enhancing service quality, or gaining valuable insights through data analysis, evaluating your customer communication offers numerous applications. With our specialized solutions for recording phone calls, meetings, as well as chat, video and screen sharing, your company can efficiently optimize customer communication and gain strategic advantages.
Compliance Recording
Legal regulations such as MiFID II or Dodd-Frank require compliance recording of customer conversations. With our compliance recording solutions, you can meet these requirements and gain valuable insights into your customer communication. Ensure that all conversations and meetings are documented in compliance with legal regulations, minimize risks, and strengthen customer trust.
AI Data Analytics
Our AI data analytics solutions provide deep insights into your communication with customers. Analyze your internal and external communication, recognize trends and patterns, better understand customer needs, and make informed decisions. Transform your business strategy through AI-based data analysis.
Quality Management
Effective quality management is essential for excellent customer service. Our solutions for recording and analyzing customer conversations monitor your contact center's performance and continuously optimize it. Identify successful strategies, determine training needs, and improve service quality.
Customer Experience Management
Targeted customer experience management creates positive customer experiences and long-term relationships. Our solutions for recording and analyzing customer conversations provide insights into customer expectations and needs. Deepen your understanding of individual customer needs and continuously improve the customer experience.
FAQ: How Recording Customer Communication Works
Recording customer conversations is crucial to comply with legal regulations, improve service quality, and gain valuable insights into the customer relationship. It helps companies minimize risks, increase customer satisfaction, and make informed business decisions.
With ASC's solutions, omni-channel recording is possible. This means you can record and analyze a variety of communication channels, including phone calls, Teams meetings, Webex meetings, or Zoom meetings. Our solution Insights solution for Microsoft Teams enables you to record all media, including voice, video, shared screens, and chats native in Microsoft Teams. This ensures that all relevant interactions are documented and analyzed to provide a comprehensive overview of customer communication.
Yes, ASC's solutions are highly flexible and can be seamlessly integrated into your existing IT infrastructure. We offer integration options for all important telephony providers. Additionally, we support UC platforms such as Zoom, Webex, RingCentral, and Genesys with specialized recording solutions. For Microsoft Teams, we have developed a native and certified app called Recording Insights that legally records all channels in Microsoft Teams and securely stores the data in the cloud. More about our technology partners.
Our solutions offer comprehensive security measures to ensure that all recorded data is protected. This includes double encryption, access controls, and regular security checks. More about secure data storage.
Yes, ASC is ISO 27001 certified. This certification confirms that ASC has implemented a robust information security management system (ISMS) that meets international standards. The ISO 27001 certification demonstrates ASC’scommitment to protecting the confidentiality, integrity, and availability of information and continually improving security practices. Customers can trust that their data is managed and protected according to the highest security standards. More About ASC.
