ASC exhibit its multimedia solutions to record and analyze communications at CCW 2016, at the Estrel Convention Center in Berlin, February 23-25, 2016, Hall 3, booth H16/J15.
The event, the largest customer service conference and trade show in Europe, will focus on the holistic analysis and evaluation of customer communications. ASC will address the role of speech analytics, multi-channel recording and detailed reporting in the automation and improvement of quality management.
Marco Mueller, Chief Operating Officer of ASC, said, “Our quality management and workforce optimization solutions help contact centers streamline existing processes and facilitate real-time decision-making on an enterprise-wide basis. Our neo Suite will empower contact centers by providing actionable information on developing trends while reducing costs, increasing revenue and improving the customer experience.”
As a globally leading software company, ASC pioneers powerful customized solutions for contact centers and service organizations, and it maintains its competitive edge by investing up to 20 percent of its annual revenues in research and development. ASC is inviting CCW attendees to visit the ASC Power Bar for hands-on demonstrations of its solutions. It will provide integrated charging stations for visitors to recharge their smartphones while relaxing with a refreshing drink.
ASC will also participate in the LiveCallCenter and in the TeleTalk Demo Forum.