ASC Technologies today announced its VoIP recording solution, EVOIPneo, has successfully completed interoperability testing with BroadSoft for seamless integration through the BroadWorks® SIP interface.
BroadSoft is the leading provider of Cloud software and services that enable mobile, fixed-line and cable service providers to offer Unified Communications and contact center solutions over their Internet Protocol networks. The Company’s core communications platform enables the delivery of a range of enterprise and consumer calling, messaging and contextual collaboration communication services, including private branch exchanges, contact center analytics, video calling, text messaging and converged mobile and fixed-line services.
EVOIPneo works with the BroadWorks infrastructure to record calls directly from the IP network. Through its multi-tenant capability EVOIPneo allows service providers to complement their offering of Cloud communications services in an ideal way with communications recording as a service.
Marco Mueller, Chief Operating Officer of ASC, said, “We were pleased to work with BroadSoft to integrate EVOIPneo, and the successful completion of interoperability testing represents an important achievement for ASC. Our wide range ensures that our portfolio will work with nearly any infrastructure in a smooth and seamless manner.”
Mr. Mueller went on to note that EVOIPneo as a Cloud service minimizes the risk of obsolescence and provides an ongoing technology refresh. Clients only need to purchase the functions they need whenever they need them.
“EVOIPneo is now interoperable with the BroadWorks platform, allowing our customer base, including 26 of the top 30 service providers worldwide by revenue, to deliver Cloud-based call recording as part of its broader Cloud communications offering,” said Steven Kaish, Vice President, Partner Ecosystem, BroadSoft. “We are delighted that ASC has successfully completed our interoperability testing for their innovative VoIP recording solution.”
EVOIPneo, together with INSPIRATIONneo, is used in contact centers to continuously measure and improve the quality of customer interactions. The neo Suite provides a sophisticated workforce optimization solution encompassing communications recording, quality monitoring, speech analytics, eLearning and workforce management.