Enables compliance recording and analytics in Microsoft Teams
ASC Technologies AG today announces that the native app ASC Recording Insights is available as an add-on for Microsoft Teams. ASC Recording Insights provides Microsoft Teams users with comprehensive analytics tools to evaluate recorded audio and video data. Intelligent insights are generated from these conversations using the power of Microsoft Azure Cognitive Services that also enable a proactive approach to compliance management.
Guaranteeing safety, improving processes, reducing employees’ workload
At this year’s PMRExpo in Cologne, ASC Technologies AG is presenting its solutions to record and analyze communication in control centers. From 26th to 28th November 2019, interested visitors can learn more about the diversified possibilities to reduce the workload of employees in control centers as well as to improve processes and response times in emergency situations. All ASC solutions can be installed on-premise as well as purchased as a service from the public or private cloud.
Presentation on advanced compliance in the financial sector with Microsoft Teams
ASC Technologies AG is session speaker at this year’s Microsoft Business Summit 2019 staged in Frankfurt from 22nd to 23rd October. In cooperation with Microsoft, ASC is explaining how Microsoft Teams can be deployed in the financial sector to meet compliance regulations and what role ASC Recording Insights is playing.
A partnership that forms a combined suite of solutions for Workforce Optimization, to help companies reach operational proficiency while keeping employees engaged and happy.
Two of the leading software providers of workforce optimization solutions, Loxysoft and ASC Technologies, recently signed a strategic partnership that combines Loxysoft’s workforce management system ProScheduler with ASC’s host of omni-channel recording, quality management and analytics solutions to create a full-service Workforce Optimization Suite designed to ensure peak operational efficiency while maintaining the highest levels of employee engagement and customer satisfaction.
ASC Technologies exhibits its recording, quality management and analytics solutions for public-safety organizations, contact centers, and financial institutions at GITEX Technology Week taking place in Dubai from 6th through 10th October 2019. ASC will there present the latest release 6 of its industry leading software suite neo
, and expand its portfolio with ASC Connect for Salesforce and ASC Recording Insights for Microsoft Teams.
Computer and business retailers can now opt for ASC’s solution neo
cloud in KOMSA’s Cloud Services portfolio. This allows them to offer business customers who want to document their customer communication in compliance with EU-GDPR a reliable, future-oriented solution and thereby to secure recurring revenues. As part of its cloud program, KOMSA also provides certification training for resellers as well as technical support via its Technical Assistance Center.
ASC Technologies AG has developed a new method for controlling the recording of communication data. The ASC Recording Planner creates customized recording rules based on defined decision criteria. It also allows the parallel use of compliance- and quality-assuring recording methods on the same system. ASC Technologies AG has now received the European patent for this unique process.
Microsoft has selected ASC Technologies AG as a partner for compliance recording and analytics for Microsoft Teams. Mutual customers such as financial institutions will benefit from this collaboration as they are facing a number of strict regulations including the obligation to record all consultation calls. By beginning of 2020 users will benefit from the ASC Recording Insights app in Teams offering the possibility to record audio, video or chat communication. The ASC app allows users to document calls and archive recordings in compliance with the respective legal requirements.
ASC Handbook informs about Compliance and Data Security in the Cloud
Compliance, security, and data protection are top of mind with companies from all industries when it comes to cloud services. When moving to the cloud, it is essential to maintain the same level of security, data protection, and control of data as when storing data on-premise. But how can companies be sure of this, once the data leaves their business premises? How do they know whether the data is always readily available, who may access the data under which circumstances, which data protection standards apply, and how data is administrated? ASC Technologies AG has compiled a handbook which answers all these questions.
and ASC are partnering to bring enhanced compliant mobile communications recording solutions to enterprises.
The joint solution leverages the strengths of both Tango Networks’ new Mobile-X service and ASC’s recording capabilities to enable partners to offer compliance solutions to their enterprise customers that capture, record, archive and analyze mobile communications.
Evidence-proof recording and archiving to comply with legal regulations
ASC’s compliance recording solution is now listed on Salesforce AppExchange, the world’s leading enterprise cloud marketplace. The new application caters to the needs of financial institutions and contact centers that aim to achieve high levels of compliance, enhanced service quality in addition to high productivity and reliability.
ASC study with revealing insights into status quo of cloud evolution
In the study “Communication 4.0 – Communication & Collaboration in the
Cloud“ carried out by the software company ASC Technologies AG, experts share their attitude on the usage
of cloud services – with special regard to the rapid developments in the IT industry. Among those polled were
IT experts and executives of banks, insurance companies, and contact centers as well as from the public
sector. The result: The trend is markedly towards cloud usage, the vast majority of decision-makers recognize
Companies with on-premise telephony will now benefit from the advantages of ASC’s neo cloud
ASC Technologies AG now offers companies the possibility to connect their on-premise PBXs to the ASC neo
cloud. That way, customers benefit from all the advantages that ASC’s cloud-based solutions bring without having to reorganize their own infrastructure. In addition to the innovative solutions for recording, companies now have all features for the analysis of their corporate communication at their fingertips.
Africa’s banks and enterprise business can now use a German recording solution
for strategic customer engagement
The international software company ASC Technologies AG is entering a
partnership with Quality Connect. This South African company provides solutions for contact centers and
financial institutes. Through this partnership, Quality Connect is also marketing the ASC recording and
analytics solutions for corporate communication and providing extensive support for local customers.
Maximum flexibility with recording, analytics and quality management from the cloud
ASC will present recording, analytics and quality management in the private
cloud or public cloud at the CCW, the international convention for innovative customer dialogue, in Berlin
from February 19 to 21, 2019. The new ASC neo
cloud is especially attractive for contact centers, as the
cloud-based services guarantee users a high rate of flexibility, low investment costs and faster
implementation. Besides being able to record telephony, they can also record chat and video channels, as
well as the employee’s screen activities.