PRESS RELEASES
 
 

ASC Receives Patent for Recording Planner


2019-08-08

ASC Technologies AG has developed a new method for controlling the recording of communication data. The ASC Recording Planner creates customized recording rules based on defined decision criteria. It also allows the parallel use of compliance- and quality-assuring recording methods on the same system. ASC Technologies AG has now received the European patent for this unique process.
»more
 

ASC announces Agreements for Recording and Analytics for Microsoft Teams


2019-07-16

Microsoft has selected ASC Technologies AG as a partner for compliance recording and analytics for Microsoft Teams. Mutual customers such as financial institutions will benefit from this collaboration as they are facing a number of strict regulations including the obligation to record all consultation calls. By beginning of 2020 users will benefit from the ASC Recording Insights app in Teams offering the possibility to record audio, video or chat communication. The ASC app allows users to document calls and archive recordings in compliance with the respective legal requirements.
»more
 

Cloud Providers and Data Protection


2019-06-14

ASC Handbook informs about Compliance and Data Security in the Cloud

Compliance, security, and data protection are top of mind with companies from all industries when it comes to cloud services. When moving to the cloud, it is essential to maintain the same level of security, data protection, and control of data as when storing data on-premise. But how can companies be sure of this, once the data leaves their business premises? How do they know whether the data is always readily available, who may access the data under which circumstances, which data protection standards apply, and how data is administrated? ASC Technologies AG has compiled a handbook which answers all these questions.
»more
 

Tango Networks and ASC Team to bring Compliant Mobile Communications to Enterprises


2019-06-04

Tango Networks and ASC are partnering to bring enhanced compliant mobile communications recording solutions to enterprises.

The joint solution leverages the strengths of both Tango Networks’ new Mobile-X service and ASC’s recording capabilities to enable partners to offer compliance solutions to their enterprise customers that capture, record, archive and analyze mobile communications.
»more
 

ASC Recording and Analytics Now Listed on Salesforce AppExchange


2019-04-15

Evidence-proof recording and archiving to comply with legal regulations

ASC’s compliance recording solution is now listed on Salesforce AppExchange, the world’s leading enterprise cloud marketplace. The new application caters to the needs of financial institutions and contact centers that aim to achieve high levels of compliance, enhanced service quality in addition to high productivity and reliability.
»more
 

Cloud is the Future


2019-02-12

ASC study with revealing insights into status quo of cloud evolution

In the study “Communication 4.0 – Communication & Collaboration in the Cloud“ carried out by the software company ASC Technologies AG, experts share their attitude on the usage of cloud services – with special regard to the rapid developments in the IT industry. Among those polled were IT experts and executives of banks, insurance companies, and contact centers as well as from the public sector. The result: The trend is markedly towards cloud usage, the vast majority of decision-makers recognize its potential.
»more
 

ASC Expands Cloud Services


2019-02-07

Companies with on-premise telephony will now benefit from the advantages of ASC’s neo cloud

ASC Technologies AG now offers companies the possibility to connect their on-premise PBXs to the ASC neo cloud. That way, customers benefit from all the advantages that ASC’s cloud-based solutions bring without having to reorganize their own infrastructure. In addition to the innovative solutions for recording, companies now have all features for the analysis of their corporate communication at their fingertips.
»more
 

ASC wins Quality Connect as new partner in South Africa


2019-01-16

Africa’s banks and enterprise business can now use a German recording solution for strategic customer engagement

The international software company ASC Technologies AG is entering a partnership with Quality Connect. This South African company provides solutions for contact centers and financial institutes. Through this partnership, Quality Connect is also marketing the ASC recording and analytics solutions for corporate communication and providing extensive support for local customers.
»more
 

CCW 2019: ASC presents innovative cloud solutions


2019-01-16

Maximum flexibility with recording, analytics and quality management from the cloud

ASC will present recording, analytics and quality management in the private cloud or public cloud at the CCW, the international convention for innovative customer dialogue, in Berlin from February 19 to 21, 2019. The new ASC neo cloud is especially attractive for contact centers, as the cloud-based services guarantee users a high rate of flexibility, low investment costs and faster implementation. Besides being able to record telephony, they can also record chat and video channels, as well as the employee’s screen activities.
»more