2017-09-22
Innovative recording and analytics for public safety
organizations, contact centers and financial institutions
ASC will demonstrate its solutions to record, analyze and evaluate corporate and mission-critical communications at the 37th annual GITEX Technology Week in Dubai from October 8-12, 2017. It will provide options for tamper-proof documentation and automated evaluation of communications for public safety organizations, financial institutions and contact centers at the DSOA booth Z-B20, Za'abeel Hall.
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2017-09-14
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Banks will need to adjust to stringent requirements as of January 2018
- ASC offers MiFID II-compliant recording of consultations and trading activities
- ASC’s software complies with legal requirements and detects fraud
- BaFin expects London banks will shift to other European countries after Brexit
ASC announced its recording and analytics suite for compliance will help banks comply with stringent documentation requirements and detect compliance violations using automated analytics tools.
MiFID II, effective as of January 2018, requires financial institutions doing business in Europe to document and preserve all consultations potentially leading to a transaction for at least five years. The directive will have a substantial impact on firms and trading companies providing financial services within the EU. ASC referred to a prediction by BaFIN (German Federal Financial Supervisory Authority) anticipating many London banks will shift their operations to other European countries after Brexit.
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2017-08-09
Compliant recording of encrypted conversations with EVOIPneo
ASC's recording software, EVOIP
neo, has been certified for interoperability with the Unigy trading platform by IPC, a global leader in trading communications and applications for the financial industry. ASC’s multi-tenancy software offers compliant, transparent and cost-effective recording
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2017-07-26
EVOIPneo meets MiFID II regulations with tamper-proof video recording
ASC, a worldwide leading software provider, today announced the availability of its EVOIP
neo solution to record video consultations. The customized integration for video consulting platforms provides compliant recording and archiving of investment advice.
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2017-07-17
Network-wide recording of mission-critical communications in public safety organizations with ASC’s solution EVOIPneo
ASC's recording software, EVOIPneo, has become the certified for recording communication within TETRA 7.0 Airbus networks. TETRA is a universal digital radio standard enabling mission-critical communications among disparate public safety organizations during an emergency situation.
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2017-07-10
Solution for compliant recording of mobile calls to fulfill MiFID II legislation
ASC and TELES today announced a joint Cloud-based call recording solution for recording and documentation of mobile interactions compliant with MiFID II. TELES joined with ASC Technologies, a leading provider for recording and analytics of business communications, to meet the growing demand for coverage of mobile communications out of the Cloud.
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2017-04-25
Italian Technology Firm Provides Speech Analytics and Automated Process Optimization for its Customer’s Financial Contact Center
ASC today announced the successful implementation of its workforce optimization (WFO) solution including speech analytics for Advalia, an advanced business intelligence unit of Call & Call Group, focused on technological innovation of customer management and high-value Business Process Outsourcing services.
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2017-03-28
Since March 1, 2017, the sales expert with extensive experience and expertise in telecommunications and Cloud software is the new Head of Sales International
ASC, a global software company, appointed Frank Steffan as Vice President Sales EMEA (Europe, Middle East and Africa) to strengthen its management team. A sales specialist for telecommunications and Cloud software, Mr. Steffan’s responsibilities include support for existing long-term partners in EMEA as well as expanding the partner network in these regions.
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2017-03-20
ASC to demonstrate regulatory compliant recording of Unified Communications solution Microsoft Skype for Business at CeBIT in Hannover
ASC's recording and compliance software, EVOIP
neo, has been successfully certified by Microsoft for its interoperability with Skype for Business. ASC showcases it at the CeBIT conference, March 20-24 2017, in Hannover, Germany, at the Microsoft Skype for Business partner booth, Hall 12, booth E24.
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2017-03-14
EVOIPneo provides compliance recording of business communications to meet financial market guidelines mandated by MiFID II, Dodd Frank and PCI-DSS
ASC will present its compliance recording solution for Microsoft Skype for Business at CeBIT 2017, March 20-24, 2017, Hannover, Germany, Hall 12, booth E24. Approximately 3,000 exhibitors and 200,000 visitors are expected to participate at this international event for the ICT industry.
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2017-02-13
Focus on increasing customer satisfaction through more efficient processes and higher service quality
ASC will emphasize how to boost customer service levels and meet MiFID II requirements at this year's CCW, an international conference and trade show in Berlin for customer service, communications and contact centers. The event will take place on February 21-23, 2017 with 270 exhibitors and more than 7,800 visitors expected to attend.
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2017-02-06
Experienced industry expert will direct solution support for international software company
ASC has strengthened its management team by hiring Frank Thomsen as Vice President Customer Services. Frank Thomsen's skills and experience will focus the company’s support services for its Cloud portfolio, strengthen implementation and technical assistance for its complex software solutions and expand its international reach.
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2016-11-04
ASC today announced it will participate as a sponsor and exhibitor at BroadSoft Connections at JW Marriott Hill Country Resort & Spa, San Antonio, Texas from November 13 – 15. According to BroadSoft, host of the 14th annual user conference, 1,100 participants from 37 countries are expected.
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2016-09-27
ASC Technologies, a certified Microsoft Gold Partner, today announced it will participate in the Microsoft Conference #DPK16, on October 18-19, 2016 in Bremen, Germany. The Digital Conference is expected to attract more than 1,600 customers, partners and experts.
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2016-09-20
ASC will present the latest release of its Workforce Optimization (WFO) and compliance solution
neo 5.0 at GITEX 2016, October 16 - 20, at the Dubai World Trade Center in Dubai.
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2016-08-02
The latest release of ASC’s Workforce Optimization and Compliance Solution neo 5.0 delivers new integrations for omni-channel support and offers process analytics to boost agent efficiency
ASC Technologies today announced the release of its latest workforce optimization solution,
neo 5.0, with expanded chat and video recording and advanced analytics capabilities for voice and screen information.
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2016-05-23
neo recording suite provides work council access rights, fail-safe reliability and encryption
ASC Technologies today announced its neo recording suite will help to meet the needs of global financial institutions participating in EU member states under MiFID II (Markets in Financial Instruments Directive). A new section of MiFID II requires complete and secure documentation and storage of customer consultations, whether by phone, chat, email or in person.
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2016-05-04
Recording of Critical Communications by Simply Pressing a Button
In a time of widespread turmoil, ASC's recording solutions are being implemented by many public agencies to help preserve and respond to threatening phone calls.
With ASC's communications recording systems, at any time during the call, the recording function can be activated to save the entire call from the beginning. Integrated time-code systems add further information, such as the exact date, the number of the caller and time of the call. All measurements are accurate within a hundredth of a second.
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2016-04-20
Voice over IP Recording Solution Interoperable with BroadWorks Platform to Enable Service Providers Offering Cloud-based Call Recording
ASC Technologies today announced its VoIP recording solution, EVOIP
neo, has successfully completed interoperability testing with BroadSoft for seamless integration through the BroadWorks
® SIP interface.
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2016-04-04
ASC has implemented its communications recording solution, EVOIP
neo, for the TETRA public safety network in Estonia. The network, known as ESTER, encompasses more than 100 base stations and is used by police and rescue officers, border guards and emergency response staff.
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2016-03-07
World’s largest trade show for information technology
ASC is presenting its latest communications recording and workforce optimization solutions for contact centers, financial institutions and public safety organizations at this year’s CeBIT, Hannover Exhibition Grounds, Hannover, Germany, March 14-18.
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2016-02-15
Leading Provider of Workforce Optimization to Showcase Multimedia Solutions at Trade Show in Berlin, Germany
ASC exhibit its multimedia solutions to record and analyze communications at CCW 2016, at the Estrel Convention Center in Berlin, February 23-25, 2016, Hall 3, booth H16/J15.
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2015-10-20
ASC will present its
neo Suite, encompassing the latest trends in Communications Recording and Workforce Optimization, at BroadSoft’s 13th annual executive users conference, BroadSoft Connections, which is held October 25 - 28, 2015, at the Arizona Biltmore Resort in Phoenix, Arizona, United States. ASC will present at Booth 8 at the conference.
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2015-09-29
neo Recognized for Exceptional Innovation
ASC announced today that TMC, a global, integrated media company, has awarded its
neo Workforce Optimization Suite as product of the year.
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2015-09-14
ASC will present its
neo Suite encompassing the latest trends in Communications Recording and Workforce Optimization at GITEX 2015, October 18 - 22, in Dubai, ZA’ABEEL hall, booth Z-H1.
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2015-07-27
ASC today announced it will exhibit at the Congresso Nacional das Relações Empresa-Cliente (CONAREC) on September 1-2, 2015, at Hotel Transamérica, São Paulo, Brazil, booth H. ASC will showcase the capabilities of its latest Communications Recording and Workforce Optimization (WFO) solutions for compliance, transaction verification and enhancement of customer experience.
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2015-07-14
Speakerbus, a specialist provider of voice collaboration solutions for mission critical communications needs, today adds ASC to its Certified Technology Partner Programme. ASC’s EVOIP
neo software has been enhanced to interoperate with Speakerbus’ iTurret dealerboard and speaker portfolio, offering financial institutions and command and control sectors the tools for compliant voice recording. Speakerbus’ Certified Technology Partnership Programme, provides clients with the widest choice of complimentary solutions to which its applications can effectively integrate.
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2015-06-22
Industry Expert Enriches ASC’s Consulting Business
ASC has strengthen its management team by appointing Uwe Kleinschmidt to realign its PreSales and Consulting division as Head of ASC’s PreSales Department.
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2015-05-21
AREU Wins Award for “112 Emergency Solution in Europe”
ASC announced that a contact center using its voice logging solutions received an award for the best emergency operations project in Europe. Competing against many other competitors, AREU, the emergency management agency in Lombardy, Italy, received the award from the European Emergency Number Association (EENA).
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2015-04-23
To Demonstrate Innovative Solutions to Record and Analyze Communications for Public Safety Agencies
ASC today announced it will demonstrate its latest recording solutions at the 17th Annual Critical Communications World on May 19-21, 2015 at the Fira Gran Via Conference Center in Barcelona, Spain at booth #D404.
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2015-03-30
International Customer Care Company for Automotive Industry with 20 Years of Experience Selects ASC for its Contact Center
ASC today announced the successful implementation of INSPIRATION with Speech Analytics for the contact center of Dialogo, a marketing services, customer assistance and sales network for one of the largest international automotive groups.
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2015-03-17
neo 4.0 features Phonetic Indexing and Microsoft Lync Recording
ASC today announced the launch of
neo 4.0, its workforce optimization (WFO) suite encompassing communications recording, quality monitoring, speech analytics, eLearning, customer feedback and workforce management.
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2015-02-13
neo 4.0 features Phonetic Indexing and Microsoft Lync Recording
ASC will demonstrate its new TETRA recording solution at SNUC (Airbus Secure Network Operators’ and Users’ Interface Conference) 2015. The company’s communications recording portfolio is the first certified for TETRA network release 6.0.
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2015-02-09
neo 4.0 features Phonetic Indexing and Microsoft Lync Recording
ASC today announced it will demonstrate its neo WFO (workforce optimization) suite at CCW 2015, February 24-26, 2015, in Berlin, Germany at the Estrel Convention Center, booth #4F9.
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2015-01-21
ASC, a worldwide leading software company with innovative solutions to record, analyze and evaluate communications, has changed its company name from ASC telecom to ASC Technologies.
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2015-01-19
ASC today announced it will open a new office in São Paulo, Brazil at Av. Brig. Faria Lima, 1912, Jardim Paulistano – São Paulo – SP. Alexandre Martir has been appointed as Managing Director Brazil.
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