2019-08-08
ASC Technologies AG has developed a new method for controlling the recording of communication data. The ASC Recording Planner creates customized recording rules based on defined decision criteria. It also allows the parallel use of compliance- and quality-assuring recording methods on the same system. ASC Technologies AG has now received the European patent for this unique process.
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2019-07-16
Microsoft has selected ASC Technologies AG as a partner for compliance recording and analytics for Microsoft Teams. Mutual customers such as financial institutions will benefit from this collaboration as they are facing a number of strict regulations including the obligation to record all consultation calls. By beginning of 2020 users will benefit from the ASC Recording Insights app in Teams offering the possibility to record audio, video or chat communication. The ASC app allows users to document calls and archive recordings in compliance with the respective legal requirements.
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2019-06-14
ASC Handbook informs about Compliance and Data Security in the Cloud
Compliance, security, and data protection are top of mind with companies from all industries when it comes to cloud services. When moving to the cloud, it is essential to maintain the same level of security, data protection, and control of data as when storing data on-premise. But how can companies be sure of this, once the data leaves their business premises? How do they know whether the data is always readily available, who may access the data under which circumstances, which data protection standards apply, and how data is administrated? ASC Technologies AG has compiled a handbook which answers all these questions.
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2019-06-04
Tango Networks and ASC are partnering to bring enhanced compliant mobile communications recording solutions to enterprises.
The joint solution leverages the strengths of both Tango Networks’ new Mobile-X service and ASC’s recording capabilities to enable partners to offer compliance solutions to their enterprise customers that capture, record, archive and analyze mobile communications.
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2019-04-15
Evidence-proof recording and archiving to comply with legal regulations
ASC’s compliance recording solution is now listed on Salesforce AppExchange, the world’s leading enterprise cloud marketplace. The new application caters to the needs of financial institutions and contact centers that aim to achieve high levels of compliance, enhanced service quality in addition to high productivity and reliability.
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2019-02-12
ASC study with revealing insights into status quo of cloud evolution
In the study “Communication 4.0 – Communication & Collaboration in the
Cloud“ carried out by the software company ASC Technologies AG, experts share their attitude on the usage
of cloud services – with special regard to the rapid developments in the IT industry. Among those polled were
IT experts and executives of banks, insurance companies, and contact centers as well as from the public
sector. The result: The trend is markedly towards cloud usage, the vast majority of decision-makers recognize
its potential.
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2019-02-07
Companies with on-premise telephony will now benefit from the advantages of ASC’s neo cloud
ASC Technologies AG now offers companies the possibility to connect their on-premise PBXs to the ASC
neo cloud. That way, customers benefit from all the advantages that ASC’s cloud-based solutions bring without having to reorganize their own infrastructure. In addition to the innovative solutions for recording, companies now have all features for the analysis of their corporate communication at their fingertips.
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2019-01-16
Africa’s banks and enterprise business can now use a German recording solution
for strategic customer engagement
The international software company ASC Technologies AG is entering a
partnership with Quality Connect. This South African company provides solutions for contact centers and
financial institutes. Through this partnership, Quality Connect is also marketing the ASC recording and
analytics solutions for corporate communication and providing extensive support for local customers.
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2019-01-16
Maximum flexibility with recording, analytics and quality management from the cloud
ASC will present recording, analytics and quality management in the private
cloud or public cloud at the CCW, the international convention for innovative customer dialogue, in Berlin
from February 19 to 21, 2019. The new ASC
neo cloud is especially attractive for contact centers, as the
cloud-based services guarantee users a high rate of flexibility, low investment costs and faster
implementation. Besides being able to record telephony, they can also record chat and video channels, as
well as the employee’s screen activities.
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2018-10-18
Recording, quality management, and analytics from the ASC neo cloud
ASC Technologies AG is offering its entire portfolio with innovative solutions for the recording, analysis, and quality management of corporate communication from its own public cloud – the ASC
neo cloud. The cloud services guarantee users highest degree of availability and greatest flexibility with low investment and quick implementation.
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2018-10-11
Recording and analytics solutions for public safety organizations, contact centers, and financial institutions
ASC will be exhibiting this year again at the GITEX Technology Week from October 14 - 18, 2018, presenting its solutions for the recording, analytics, and evaluation of corporate and critical security communication.
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2018-10-04
Better service quality results in greater customer satisfaction
At the Expo Relación Cliente on October 9-10, 2018 in Madrid, ASC Technologies AG will present their
neo solutions for recording, analytics and quality management. Interested parties can visit the software company at the event at one of the largest soccer stadiums in Spain, the Wanda Metroplitano, at stand 32.
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2018-09-25
25th anniversary of a German-Italian success story
What began 25 years ago as a sales cooperation between ASC, today one of the world's leading software providers for voice recordings out of Germany, and the Italian company ADABUS, has become a European success story: ADABUS has been distributing ASC's voice recording and analytics solutions since 1993. ADABUS has since then concluded almost 2,500 projects in Italy. Today, the Italian system house contributes a large share to ASC's business.
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2018-09-19
Strong growth for this cloud pioneer with recording and analytics software
The early, groundbreaking decision to offer their software products as cloud solutions as well is paying off in grand style for ASC Technologies AG: In 2018, ASC – a worldwide leading provider of software for recording, analysis, and quality management of corporate communication – wants to add to its 20 percent growth from the previous year and also create 40 new positions. This expansion will be driven primarily by the market launch of ASC
neo cloud in October 2018. This will make the entire solution portfolio available as an independent, public cloud solution.
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2018-09-06
More than 100 savings banks record customer communication in the S Direkt cloud – MiFID II compliance thanks to the partnership of S Direkt-Marketing and ASC
S Direkt-Marketing relies on ASC recording solutions. The renowned service provider of Sparkassen-Finanzgruppe, the German Savings Bank Finance Group, offers the solution from its own S Direkt cloud. As a result, every fourth savings bank in Germany uses ASC’s MiFID II-compliant recording since the European financial directive has entered into force in January 2018. ASC is a worldwide leading software provider in the field of omni-channel recording, quality management, and analytics headquartered in Hösbach, Germany.
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2018-07-09
New subsidiary in Mexico City – Spanish-speaking markets promise great growth opportunities
ASC, a worldwide leading software provider in the field of omni-channel recording, quality management, and analytics, is set for expansion. By establishing a new subsidiary in Mexico, ASC plans to widens its reach in the Spanish-speaking markets (Mexico, Central America, and the Caribbean) and expand its global presence.
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2018-06-11
From June 12-15, 2018 customers can meet with ASC at the Salesforce partner booth (hall 9, booth 11)
At this year’s CEBIT taking place in Hanover from June 12-15, 2018, ASC is displaying its latest solutions for recording, quality management, and analytics. The software provider is a co-exhibitor at the Salesforce booth in hall 9, booth 11.
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2018-04-12
Many London-based banks are currently organizing their move to the continent as a result of the withdrawal of the United Kingdom from the European Union. Experts reckon that about 10,000 jobs will be transferred from London to Frankfurt. ASC, a worldwide leading software provider in the field of compliance recording and analytics, supports financial institutions with tailor-made solutions to comply with legal requirements such as MiFID as well as to reveal compliance breaches.
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2018-02-15
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Compliance recording to fulfil the requirements of regulations such as MiFID II
- Speech analytics tools to detect risks
- Support for fulfilment of the new EU General Data Protection Regulation (GDPR)
- Available via the cloud or as on-premise solution at the customer’s place
ASC is presenting its recording, analytics and quality management solution at CCW in Berlin from February 27 to March 1, 2018. Visitors can meet the experts for compliance recording and analytics at booth D22/D24 in Hall 2.
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2018-01-22
Chubachi joins ASC's Tokyo team as the new Managing Director
ASC appoints Hiroyuki Chubachi as Managing Director of ASC Japan. As an industry expert with many years of IT experience he will be responsible for sales and service of ASC solutions in Japan. Driving the cloud strategy in the Japanese market is a key factor for achieving high growth targets.
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2018-01-15
Harmonization of data security laws within the European Union for more control of one’s personal data
ASC meet the latest General Data Protection Regulation (GDPR) adopted by the European Union. The GDPR, effective as of May 25, 2018, was enacted to strengthen data protection for all individuals in the member states of the European Union. The "right to be forgotten" is an important component of the GDPR and anchors the possibilities of having data once stored deleted again. ASC’s solutions offer the possibility to easily find and tag data for possible deletion.
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2017-11-16
Integrated System Provides Synchronized Recording of Voice, Video and Radar Data for Air Traffic Control
ASC, a worldwide leading software provider of communications recording, analytics and quality management, today announced the formation of a commercial and technical partnership with SkySoft-ATM, a Switzerland-based subsidiary of Skyguide, the market leader for CWP (controller working position) recording solutions. The companies will jointly offer an integrated solution for the synchronized recording and replay of voice, video and radar data.
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2017-10-25
Cloud recording solution for service providers to comply with legal requirements
ASC, a worldwide leading software provider of communications recording, analytics and evaluation, will demonstrate the latest version of its
neo suite at BroadSoft Connections 2017. The annual user conference is taking place at the Marriott Phoenix Desert Ridge Resort & Spa in Phoenix, Arizona, until October 25, 2017.
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2017-10-23
New subsidiary in Brașov is the next step in global expansion strategy
ASC, a global provider of innovative recording and analytics software solutions, has improved its research capabilities by establishing a new development and test center in Brașov, Romania, which is to back up the research and development hot spots in Hösbach and Saarbrücken. “The new location represents another milestone in our global growth strategy”, explains Marco Müller, Chief Operating Officer of ASC.
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2017-10-18
neo 5.1 offers new Cloud functionalities for service providers,
increased performance and even more security
ASC announced the availability of its latest recording and analytics software,
neo 5.1. This version of the neo suite boasts a wide range of features which exactly meet the urgent needs of service providers and their customers. The youngest release addresses the special requirements of Cloud solutions in terms of scalability, performance, high availability as well as easy service provision. Thus, communication service providers can offer their customers features such as tamper-proof recording, analytics, and quality management as an additional treat.
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2017-09-22
Innovative recording and analytics for public safety
organizations, contact centers and financial institutions
ASC will demonstrate its solutions to record, analyze and evaluate corporate and mission-critical communications at the 37th annual GITEX Technology Week in Dubai from October 8-12, 2017. It will provide options for tamper-proof documentation and automated evaluation of communications for public safety organizations, financial institutions and contact centers at the DSOA booth Z-B20, Za'abeel Hall.
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2017-09-14
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Banks will need to adjust to stringent requirements as of January 2018
- ASC offers MiFID II-compliant recording of consultations and trading activities
- ASC’s software complies with legal requirements and detects fraud
- BaFin expects London banks will shift to other European countries after Brexit
ASC announced its recording and analytics suite for compliance will help banks comply with stringent documentation requirements and detect compliance violations using automated analytics tools.
MiFID II, effective as of January 2018, requires financial institutions doing business in Europe to document and preserve all consultations potentially leading to a transaction for at least five years. The directive will have a substantial impact on firms and trading companies providing financial services within the EU. ASC referred to a prediction by BaFIN (German Federal Financial Supervisory Authority) anticipating many London banks will shift their operations to other European countries after Brexit.
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2017-08-09
Compliant recording of encrypted conversations with EVOIPneo
ASC's recording software, EVOIP
neo, has been certified for interoperability with the Unigy trading platform by IPC, a global leader in trading communications and applications for the financial industry. ASC’s multi-tenancy software offers compliant, transparent and cost-effective recording
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2017-07-26
EVOIPneo meets MiFID II regulations with tamper-proof video recording
ASC, a worldwide leading software provider, today announced the availability of its EVOIP
neo solution to record video consultations. The customized integration for video consulting platforms provides compliant recording and archiving of investment advice.
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2017-07-17
Network-wide recording of mission-critical communications in public safety organizations with ASC’s solution EVOIPneo
ASC's recording software, EVOIPneo, has become the certified for recording communication within TETRA 7.0 Airbus networks. TETRA is a universal digital radio standard enabling mission-critical communications among disparate public safety organizations during an emergency situation.
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2017-07-10
Solution for compliant recording of mobile calls to fulfill MiFID II legislation
ASC and TELES today announced a joint Cloud-based call recording solution for recording and documentation of mobile interactions compliant with MiFID II. TELES joined with ASC Technologies, a leading provider for recording and analytics of business communications, to meet the growing demand for coverage of mobile communications out of the Cloud.
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2017-04-25
Italian Technology Firm Provides Speech Analytics and Automated Process Optimization for its Customer’s Financial Contact Center
ASC today announced the successful implementation of its workforce optimization (WFO) solution including speech analytics for Advalia, an advanced business intelligence unit of Call & Call Group, focused on technological innovation of customer management and high-value Business Process Outsourcing services.
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2017-03-28
Since March 1, 2017, the sales expert with extensive experience and expertise in telecommunications and Cloud software is the new Head of Sales International
ASC, a global software company, appointed Frank Steffan as Vice President Sales EMEA (Europe, Middle East and Africa) to strengthen its management team. A sales specialist for telecommunications and Cloud software, Mr. Steffan’s responsibilities include support for existing long-term partners in EMEA as well as expanding the partner network in these regions.
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2017-03-20
ASC to demonstrate regulatory compliant recording of Unified Communications solution Microsoft Skype for Business at CeBIT in Hannover
ASC's recording and compliance software, EVOIP
neo, has been successfully certified by Microsoft for its interoperability with Skype for Business. ASC showcases it at the CeBIT conference, March 20-24 2017, in Hannover, Germany, at the Microsoft Skype for Business partner booth, Hall 12, booth E24.
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2017-03-14
EVOIPneo provides compliance recording of business communications to meet financial market guidelines mandated by MiFID II, Dodd Frank and PCI-DSS
ASC will present its compliance recording solution for Microsoft Skype for Business at CeBIT 2017, March 20-24, 2017, Hannover, Germany, Hall 12, booth E24. Approximately 3,000 exhibitors and 200,000 visitors are expected to participate at this international event for the ICT industry.
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2017-02-13
Focus on increasing customer satisfaction through more efficient processes and higher service quality
ASC will emphasize how to boost customer service levels and meet MiFID II requirements at this year's CCW, an international conference and trade show in Berlin for customer service, communications and contact centers. The event will take place on February 21-23, 2017 with 270 exhibitors and more than 7,800 visitors expected to attend.
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2017-02-06
Experienced industry expert will direct solution support for international software company
ASC has strengthened its management team by hiring Frank Thomsen as Vice President Customer Services. Frank Thomsen's skills and experience will focus the company’s support services for its Cloud portfolio, strengthen implementation and technical assistance for its complex software solutions and expand its international reach.
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2016-11-04
ASC today announced it will participate as a sponsor and exhibitor at BroadSoft Connections at JW Marriott Hill Country Resort & Spa, San Antonio, Texas from November 13 – 15. According to BroadSoft, host of the 14th annual user conference, 1,100 participants from 37 countries are expected.
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2016-09-27
ASC Technologies, a certified Microsoft Gold Partner, today announced it will participate in the Microsoft Conference #DPK16, on October 18-19, 2016 in Bremen, Germany. The Digital Conference is expected to attract more than 1,600 customers, partners and experts.
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2016-09-20
ASC will present the latest release of its Workforce Optimization (WFO) and compliance solution
neo 5.0 at GITEX 2016, October 16 - 20, at the Dubai World Trade Center in Dubai.
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2016-08-02
The latest release of ASC’s Workforce Optimization and Compliance Solution neo 5.0 delivers new integrations for omni-channel support and offers process analytics to boost agent efficiency
ASC Technologies today announced the release of its latest workforce optimization solution,
neo 5.0, with expanded chat and video recording and advanced analytics capabilities for voice and screen information.
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2016-05-23
neo recording suite provides work council access rights, fail-safe reliability and encryption
ASC Technologies today announced its neo recording suite will help to meet the needs of global financial institutions participating in EU member states under MiFID II (Markets in Financial Instruments Directive). A new section of MiFID II requires complete and secure documentation and storage of customer consultations, whether by phone, chat, email or in person.
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2016-05-04
Recording of Critical Communications by Simply Pressing a Button
In a time of widespread turmoil, ASC's recording solutions are being implemented by many public agencies to help preserve and respond to threatening phone calls.
With ASC's communications recording systems, at any time during the call, the recording function can be activated to save the entire call from the beginning. Integrated time-code systems add further information, such as the exact date, the number of the caller and time of the call. All measurements are accurate within a hundredth of a second.
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2016-04-20
Voice over IP Recording Solution Interoperable with BroadWorks Platform to Enable Service Providers Offering Cloud-based Call Recording
ASC Technologies today announced its VoIP recording solution, EVOIP
neo, has successfully completed interoperability testing with BroadSoft for seamless integration through the BroadWorks
® SIP interface.
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2016-04-04
ASC has implemented its communications recording solution, EVOIP
neo, for the TETRA public safety network in Estonia. The network, known as ESTER, encompasses more than 100 base stations and is used by police and rescue officers, border guards and emergency response staff.
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2016-03-07
World’s largest trade show for information technology
ASC is presenting its latest communications recording and workforce optimization solutions for contact centers, financial institutions and public safety organizations at this year’s CeBIT, Hannover Exhibition Grounds, Hannover, Germany, March 14-18.
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2016-02-15
Leading Provider of Workforce Optimization to Showcase Multimedia Solutions at Trade Show in Berlin, Germany
ASC exhibit its multimedia solutions to record and analyze communications at CCW 2016, at the Estrel Convention Center in Berlin, February 23-25, 2016, Hall 3, booth H16/J15.
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2015-10-20
ASC will present its
neo Suite, encompassing the latest trends in Communications Recording and Workforce Optimization, at BroadSoft’s 13th annual executive users conference, BroadSoft Connections, which is held October 25 - 28, 2015, at the Arizona Biltmore Resort in Phoenix, Arizona, United States. ASC will present at Booth 8 at the conference.
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2015-09-29
neo Recognized for Exceptional Innovation
ASC announced today that TMC, a global, integrated media company, has awarded its
neo Workforce Optimization Suite as product of the year.
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2015-09-14
ASC will present its
neo Suite encompassing the latest trends in Communications Recording and Workforce Optimization at GITEX 2015, October 18 - 22, in Dubai, ZA’ABEEL hall, booth Z-H1.
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2015-07-27
ASC today announced it will exhibit at the Congresso Nacional das Relações Empresa-Cliente (CONAREC) on September 1-2, 2015, at Hotel Transamérica, São Paulo, Brazil, booth H. ASC will showcase the capabilities of its latest Communications Recording and Workforce Optimization (WFO) solutions for compliance, transaction verification and enhancement of customer experience.
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2015-07-14
Speakerbus, a specialist provider of voice collaboration solutions for mission critical communications needs, today adds ASC to its Certified Technology Partner Programme. ASC’s EVOIP
neo software has been enhanced to interoperate with Speakerbus’ iTurret dealerboard and speaker portfolio, offering financial institutions and command and control sectors the tools for compliant voice recording. Speakerbus’ Certified Technology Partnership Programme, provides clients with the widest choice of complimentary solutions to which its applications can effectively integrate.
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2015-06-22
Industry Expert Enriches ASC’s Consulting Business
ASC has strengthen its management team by appointing Uwe Kleinschmidt to realign its PreSales and Consulting division as Head of ASC’s PreSales Department.
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2015-05-21
AREU Wins Award for “112 Emergency Solution in Europe”
ASC announced that a contact center using its voice logging solutions received an award for the best emergency operations project in Europe. Competing against many other competitors, AREU, the emergency management agency in Lombardy, Italy, received the award from the European Emergency Number Association (EENA).
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2015-04-23
To Demonstrate Innovative Solutions to Record and Analyze Communications for Public Safety Agencies
ASC today announced it will demonstrate its latest recording solutions at the 17th Annual Critical Communications World on May 19-21, 2015 at the Fira Gran Via Conference Center in Barcelona, Spain at booth #D404.
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2015-03-30
International Customer Care Company for Automotive Industry with 20 Years of Experience Selects ASC for its Contact Center
ASC today announced the successful implementation of INSPIRATION with Speech Analytics for the contact center of Dialogo, a marketing services, customer assistance and sales network for one of the largest international automotive groups.
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2015-03-17
neo 4.0 features Phonetic Indexing and Microsoft Lync Recording
ASC today announced the launch of
neo 4.0, its workforce optimization (WFO) suite encompassing communications recording, quality monitoring, speech analytics, eLearning, customer feedback and workforce management.
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2015-02-13
neo 4.0 features Phonetic Indexing and Microsoft Lync Recording
ASC will demonstrate its new TETRA recording solution at SNUC (Airbus Secure Network Operators’ and Users’ Interface Conference) 2015. The company’s communications recording portfolio is the first certified for TETRA network release 6.0.
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2015-02-09
neo 4.0 features Phonetic Indexing and Microsoft Lync Recording
ASC today announced it will demonstrate its neo WFO (workforce optimization) suite at CCW 2015, February 24-26, 2015, in Berlin, Germany at the Estrel Convention Center, booth #4F9.
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2015-01-21
ASC, a worldwide leading software company with innovative solutions to record, analyze and evaluate communications, has changed its company name from ASC telecom to ASC Technologies.
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2015-01-19
ASC today announced it will open a new office in São Paulo, Brazil at Av. Brig. Faria Lima, 1912, Jardim Paulistano – São Paulo – SP. Alexandre Martir has been appointed as Managing Director Brazil.
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