ASC study with revealing insights into status quo of cloud evolution
In the study “Communication 4.0 – Communication & Collaboration in the
Cloud“ carried out by the software company ASC Technologies AG, experts share their attitude on the usage
of cloud services – with special regard to the rapid developments in the IT industry. Among those polled were
IT experts and executives of banks, insurance companies, and contact centers as well as from the public
sector. The result: The trend is markedly towards cloud usage, the vast majority of decision-makers recognize
Companies with on-premise telephony will now benefit from the advantages of ASC’s neo cloud
ASC Technologies AG now offers companies the possibility to connect their on-premise PBXs to the ASC neo
cloud. That way, customers benefit from all the advantages that ASC’s cloud-based solutions bring without having to reorganize their own infrastructure. In addition to the innovative solutions for recording, companies now have all features for the analysis of their corporate communication at their fingertips.
Africa’s banks and enterprise business can now use a German recording solution
for strategic customer engagement
The international software company ASC Technologies AG is entering a
partnership with Quality Connect. This South African company provides solutions for contact centers and
financial institutes. Through this partnership, Quality Connect is also marketing the ASC recording and
analytics solutions for corporate communication and providing extensive support for local customers.
Maximum flexibility with recording, analytics and quality management from the cloud
ASC will present recording, analytics and quality management in the private
cloud or public cloud at the CCW, the international convention for innovative customer dialogue, in Berlin
from February 19 to 21, 2019. The new ASC neo
cloud is especially attractive for contact centers, as the
cloud-based services guarantee users a high rate of flexibility, low investment costs and faster
implementation. Besides being able to record telephony, they can also record chat and video channels, as
well as the employee’s screen activities.