Recording and storing customer conversations requires the highest security standards in order to prevent unauthorized persons from accessing such sensitive information. Financial institutions must meet respective governmental and labor law regulations in order to be compliant.
End-to-end encryption is a mandatory requirement, beginning with the data transfer of a recording and ending with long-term storage. In addition, all system users must be monitored to log any user interaction with the system and to prevent unauthorized access.
ASC is capable of recording all conversations in encrypted formats. Data is stored with AES 256 bit encryption on any storage or archive media, if desired with individual encryption keys and individual storage destination by the respective client – giving you full data sovereignty. Any data transfer between the recording system and a client application is also encrypted. Furthermore, ASC neo
offers you advanced user rights management on a system and tenant level, plus detailed logging of all user interactions to provide you with the full audit trail when needed.