ASC is a worldwide leading provider of software and cloud solutions in the field of omni-channel recording, quality management and analytics. Among our target groups are all companies that record their communication, especially contact centers, financial service providers, and public safety organizations. We record, analyze and evaluate interactions across all media, including fixed line and mobile voice, chat, video, screen, SMS and meetings. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.
ASC offers its entire portfolio either as a service from the cloud or as on-premise. We believe in cloud, and thus offer a truly multi-tenant, highly scalable family of products and services – giving our customers full flexibility, allowing them to invest as they grow, always leveraging our latest technology.
Headquartered in Germany, ASC is the #1 Europe-based player in its industry with local sales and service units in currently twelve countries - Subsidiaries in the United Kingdom, France, Spain, Switzerland, Romania, Dubai, United States, Brazil, Mexico, Hong Kong, Japan and Singapore as well as certified and experienced system integration partners represent ASC in over 60 countries. As a family-owned company with more than 50 years’ experience in the telecommunications field, ASC exemplifies both stability and entrepreneurship.