Blog

The new Recording Insights plugin for Microsoft Copilot streamlines the management of recordings, offering a smarter, faster and more intuitive solution. Discover how straightforward commands can empower you to control your workflows with greater efficiency and seamless integration.

The ways that contact centers engage with customers have changed with the emergence of mobile devices and omni-channel options. What hasn’t changed is the demand for prompt and efficient service, regardless of the communication channel. With a workforce optimization solution, you have access to a wealth of insightful information on contact center performance. So how to unlock the full potential of your customer experience with valuable insights into every interaction? Chris Wearne, Managing…