Blog

In the last 20 years, more and more customers have turned towards banking and finance networks thus influencing the way that banking data is managed. On the downside, financial scandals as well as cases of cybercrime and money laundering have become more frequent, too. As a consequence, the last years have seen a number of new directives or the amendment of existing ones that aim at facilitating tracking transactions. But what does this imply for the retention periods of recorded calls? What…

The digital transformation of contact centers was sped up by lockdowns or stay at home orders and caused rapid changes. This transformation not only caused changes within the contact centers, but also with customer expectations. In the following, Eric Buhagiar, Managing Director at ASC, explains how the digital transformation changed the customer experience and what can be expected for the future of contact centers and customer services.

How ASC is handling the crisis – An Interview with ASC‘s CEO Dr. Gerald Kromer.

Many companies have experienced a boost in digitization during the COVID-19 pandemic. In addition to solutions for video conferences that see a substantial spike these days, there are useful tools for all areas in a company to enable and facilitate working from home. COVID-19 affects ASC’s customers and its business as well as the working processes of the cloud company from Hösbach. We have talked to Dr. Gerald…

In times of digitalization and working environment 4.0, New Work has become a key word. New Work is about finding meaningful work for oneself. But the transformation can only succeed if attitudes and corporate culture change simultaneously. Ann-Kathrin Müller, Director Business Development at ASC, in an interview about New Work, collaboration and her personal favorite collaboration tool.