Blog

The profound changes in working habits and the increasing use of digitalization are leading companies to change their organization and implement new systems to enable their employees to work in the best possible conditions. It is in this context that the notions of digital Workspace (focused on tools) and digital Workplace (focused on the workplace) are now fundamental in the evolution of corporate governance. More globally, the company is becoming virtual, dematerialized and professionals are…

The digital transformation of contact centers was sped up by lockdowns or stay at home orders and caused rapid changes. This transformation not only caused changes within the contact centers, but also with customer expectations. In the following, Eric Buhagiar, Managing Director at ASC, explains how the digital transformation changed the customer experience and what can be expected for the future of contact centers and customer services.

How ASC is handling the crisis – An Interview with ASC‘s CEO Dr. Gerald Kromer.

Many companies have experienced a boost in digitization during the COVID-19 pandemic. In addition to solutions for video conferences that see a substantial spike these days, there are useful tools for all areas in a company to enable and facilitate working from home. COVID-19 affects ASC’s customers and its business as well as the working processes of the cloud company from Hösbach. We have talked to Dr. Gerald…

Cloud computing is no longer a hype - cloud computing is reality. Convincing ad-vantages are decreasing costs and a flexible, scalable IT. Cloud services are handy and grant even small companies access to otherwise unaffordable equipment and software solutions. But are they safe to use? We present facts and figures about cloud security and explain what safe usage of cloud services can look like.

In times of digitalization and working environment 4.0, New Work has become a key word. New Work is about finding meaningful work for oneself. But the transformation can only succeed if attitudes and corporate culture change simultaneously. Ann-Kathrin Müller, Director Business Development at ASC, in an interview about New Work, collaboration and her personal favorite collaboration tool.