Artificial Intelligence
What is Microsoft Copilot and How Does It Support Businesses?
Microsoft Copilot is an AI-powered solution seamlessly integrated into familiar Microsoft 365 tools like Word, Excel, Outlook, and Teams or available as optimized version for CRM, Service tasks or development. Launched in November 2023, Copilot allows users to effortlessly execute tasks such as report generation, data analysis, and daily routines through intuitive commands. This powerful tool not only boosts productivity but also automates repetitive tasks directly within the environments professionals already know and trust.
ASC’s Role in Microsoft’s Technical Adoption Program (TAP)
ASC is part of the Copilot Private Preview Program. As a member of the Technical Adoption Program (TAP), we have been selected by Microsoft as a trusted partner for the Microsoft Copilot Plugin (Private Preview) program. This recognition has enabled us to develop the Recording Insights plugin specifically for Microsoft Copilot as the first compliance recording provider. With this plugin, businesses can seamlessly integrate recording and analytics capabilities into their processes, leveraging Copilot commands to maintain smooth operations.
How the Recording Insights Plugin Makes Your Processes More Efficient
The Recording Insights plugin for Microsoft Copilot changes the way you manage communication recordings. With our plugin, you no longer need to open the Recording Insights app separately to search for specific conversations. Instead, you can enter simple requests directly in Microsoft Copilot and the AI will provide you with an overview of the information you need within seconds.
This integration saves valuable time while making your workflows significantly more efficient. Routine tasks such as searching for recordings filtering calls are automated. For you, this means less manual work and more focus on the really important tasks.
The Recording Insights plugin makes it easier than ever to access relevant data and incorporate it into your decisions. This smart and intuitive solution ensures a seamless user experience and helps you to continuously optimize your work processes. And most important: everything is based on the secure and strict access rights and rules of Recording Insights and recorded data will not leave the ASC environment.
Practical Use Cases: Leveraging Copilot for Maximum Efficiency
The Recording Insights plugin offers a variety of use cases that simplify daily tasks. Thanks to intelligent integration with Copilot, you can execute targeted queries and complete complex tasks in a fraction of the time—all within your existing Recording Insights and Microsoft environment. Below are some examples of how you can effectively use this plugin with specific commands, known as prompts:
Use period filter
Generate project-related analyses or monthly reports effortlessly by filtering calls within a specific time frame.
Prompt "Summarize all conversations from July in an Excel spreadsheet"
Recognize compliance risks
Filter specifically for conversations in which potential compliance violations or risks have been identified. Stay ahead of regulatory requirements by filtering conversations flagged for compliance concerns, like PSI DSS
Prompt "Show me all recordings with PCI DSS - Credit Card Information?"
Analyzing successful sales pitches
Gain actionable insights into winning sales strategies, helping refine your future pitches. Use the plugin to identify all conversations that have led to a sale. This gives you valuable insights into successful strategies and you can use these for future conversations.
Prompt "Provide me with of all conversations with a successful sales transaction"
These use cases demonstrate the flexibility and power of the Recording Insights plugin. By controlling complex queries with simple commands, your workflows become faster, more precise, and driven by data.
AI-Powered Insights: More Than Just Recording
Recording Insights leverages advanced AI technologies from Microsoft, including Azure AI Services, Azure OpenAI, and Microsoft Copilot. This suite provides more than just recordings — it delivers comprehensive analyses. With features like automatic transcriptions, AI-based categorizations, and compliance monitoring, you gain valuable insights quickly. Integrated sentiment analysis and call summaries, powered by Azure OpenAI, enable you to make informed decisions based on comprehensive data—all within your familiar working environment. Find out more about AI Data Analytics.
Smarter Processes and Enhanced Productivity with ASC and Microsoft Copilot
With the Recording Insights plugin for Microsoft Copilot, ASC combines cutting-edge AI technology with user-friendly workflows. Direct integration with Copilot allows you to seamlessly incorporate recordings and analyses into your processes while automating tasks with straightforward commands. This not only saves time but also improves the accuracy and efficiency of your daily operations.
Our partnership with Microsoft positions ASC at the forefront of technological advancements, offering future-proof solutions that optimize your processes in the long term. From automated categorization and compliance monitoring to deep call analytics, Recording Insights provides everything modern businesses need to operate smarter and faster.
Get Started Today
Ready to elevate your business processes with AI-driven communication management? Explore how the Recording Insights plugin for Microsoft Copilot can transform your workflows and keep your business ahead of the curve.
