Public Safety, Artificial Intelligence
How AI Improves the Efficiency of Public Safety
The integration of Artificial Intelligence (AI) into public safety offers significant advances. At ASC, we have achieved remarkable efficiency gains through the application of AI in our recording and analytics technologies. One outstanding example is our Recording Insights solution, which enables emergency calls to be analyzed in and the required resources to be allocated immediately.
A practical example: In emergency situations such as a heart attack, every second can be crucial. Thanks to AI-supported call analytics, critical calls are immediately identified and prioritized, allowing the emergency services to be alerted and dispatched to the scene more quickly. This rapid and precise response can make the difference between life and death.
Our product managers, Britta Chiaia and John Fountain, emphasize:
"The use of AI in 'Recording Insights' represents a significant improvement in the handling of emergency calls. The AI-powered features allow calls to be analyzed faster and more accurately, enabling emergency crews to respond more effectively."
Through these advanced AI technologies, we are helping to improve efficiency and safety in emergency situations worldwide and save lives.
The Importance of Documentation for Public Safety Organizations
There are two main types of documentation in public safety: Short-term documentation and long-term documentation.
- Short-term documentation is critical for quickly replaying and analyzing recent emergency calls to make immediate adjustments and clarifications.
- Long-term documentation is essential for the detailed reconstruction of critical events such as hostage taking or criminal activity.
With Recording Insights, we offer solutions that support both types of documentation. This comprehensive approach allows public security services to perform both quick clarifications and in-depth analysis. This duality is crucial to optimize both the immediate response and the long-term follow-up of incidents.
How AI Identifies and Prioritizes Critical Calls
Increasing efficiency through AI in Recording Insights is a key factor. A key benefit of our AI is its ability to automatically categorize calls according to urgency and relevant services. This is done through predefined parameters that ensure critical calls are immediately identified and prioritized. Another highlight is the ability of our AI to extract essential information such as addresses and key points from calls. This feature is particularly useful in emergency situations where every second counts. For example, many public safety services, particularly in the UK, use the THRIVE system to assess emergency calls. The system requires extensive threat assessments and detailed responses to questions. Through the 'Live View' panel of Recording Insights, dispatchers can document information such as case numbers or the THRIVE assessment. This integration speeds up assessments and optimizes resource allocation, saving time and manpower.
Future Advances: Automated Quality Assessment and Advanced AI Functions
We are not resting on our laurels but are continuously working on the further development of our AI-based solutions. We are currently developing an automated quality management function that allows users to quickly receive feedback on call quality.
Britta Chiaia explains that this process is currently manual and time-consuming, as security staff have to listen to calls in person. Thanks to the new AI feature, it will soon be possible to receive automated feedback on aspects such as appropriate language usage and location validation. These innovations will be integrated into Recording Insights in the coming months to further support dispatchers and increase efficiency.
Our Mission: Revolutionizing Public Safety Through AI
Our overarching goal of integrating AI is to increase efficiency in public safety and ultimately save lives. By using innovative technologies and continuously improving our solutions, we are making a decisive contribution to overcoming the challenges in public safety. The implementation of AI makes it possible to allocate resources faster and more precisely, identify hidden threats and ensure the quality of communication.
