Large amounts of data from different channels accumulate in companies of every size everywhere every day. Analytics tools are helping to harvest valuable information from this data. By means of artificial intelligence, huge amounts of data can be assessed, and patterns and contexts identified a lot faster than human labor could. But what is the potential of artificial intelligence in analytics? Peter Schmitt, CTO at ASC, explains the advantages for contact centers, financial service providers, and public-safety organizations based on different usage scenarios.
Many customers in the Middle East deploy ASC solutions. Especially public-safety organizations depend on secure recording solutions for a legally admissible documentation and traceability of incidents. In addition, the analysis of the processes and specific training can help to reduce the response time of control center staff. Claus-Omar Mundinger, Country Manager Region Middle East at ASC Technologies AG, explains in an interview what matters to the public-safety sector in the Middle East, what projects there are, and what is expected from a recording solution here.