At present, a telephone is still the most important communication channel, especially regarding sensitive or urgent matters. But of course, the digital transformation does not stop at telephone customer support – so what changes are contact centers facing? In an interview with Jacob Nimocks, Director Solutions Consulting at ASC Americas, he discusses trends and challenges and shows the importance of communication recording and analysis for contact centers.
A successful connection to the cloud hinges on a careful and thorough planning process. ASC regularly carries out cloud onboardings for recording and analysis solutions. In the following interview, Uwe Kleinschmidt, Head of PreSales & Consulting, and Tamer Çalışkan, Head of Development Operations at ASC Technologies AG explain us the process and point out the aspects to pay special attention to.