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Tag: #New Work

Involuntary, but necessary? The transformation of contact centers


The digital transformation of contact centers was sped up by lockdowns or stay at home orders and caused rapid changes. This transformation not only caused changes within the contact centers, but also with customer expectations. In the following, Eric Buhagiar, Managing Director at ASC, explains how the digital transformation changed the customer experience and what can be expected for the future of contact centers and customer services.
 

“The proportion of our cloud business will double this year”


How ASC is handling the crisis – An Interview with ASC‘s CEO Dr. Gerald Kromer
Many companies have experienced a boost in digitization during the COVID-19 pandemic. In addition to solutions for video conferences that see a substantial spike these days, there are useful tools for all areas in a company to enable and facilitate working from home. COVID-19 affects ASC’s customers and its business as well as the working processes of the cloud company from Hösbach. We have talked to Dr. Gerald Kromer, CEO of ASC, how he is navigating through the crisis; how the corporate culture, communication with customers and employees has changed; and which challenges but also which opportunities have presented themselves.
 

An interview with Ann-Kathrin Müller about New Work Transformation


In times of digitalization and working environment 4.0, New Work has become a key word. New Work is about finding meaningful work for oneself. But the transformation can only succeed if attitudes and corporate culture change simultaneously. Ann-Kathrin Müller, Director Business Development at ASC, in an interview about New Work, collaboration and her personal favorite collaboration tool.