Le "cloud computing" n'est plus une mode - le "cloud computing" est une réalité. Les avantages convaincants sont la réduction des coûts et une informatique flexible et évolutive. Les services cloud sont pratiques et permettent même aux petites entre-prises d'accéder à des équipements et des solutions logicielles autrement inabor-dables. Mais leur utilisation est-elle sûre ? Nous présentons des faits et des chiffres sur la sécurité du cloud et expliquons comment utiliser les services de cloud en toute sécurité.
La transformation numérique des centres de contact a été accélérée par les confinements ou les ordres de rester à la maison et a provoqué de rapides changements. Cette transformation a non seulement provoqué des modifications au sein des centres de contact, mais aussi au niveau des attentes des clients. Dans cet article, Eric Buhagiar, directeur général de la filiale française d’ASC, explique comment la transformation numérique a changé l'expérience client et ce que l'on peut attendre de l'avenir des centres de contact et du service clients.
How ASC is handling the crisis – An Interview with ASC‘s CEO Dr. Gerald Kromer Many companies have experienced a boost in digitization during the COVID-19 pandemic. In addition to solutions for video conferences that see a substantial spike these days, there are useful tools for all areas in a company to enable and facilitate working from home. COVID-19 affects ASC’s customers and its business as well as the working processes of the cloud company from Hösbach. We have talked to Dr. Gerald Kromer, CEO of ASC, how he is navigating through the crisis; how the corporate culture, communication with customers and employees has changed; and which challenges but also which opportunities have presented themselves.
At present, a telephone is still the most important communication channel, especially regarding sensitive or urgent matters. But of course, the digital transformation does not stop at telephone customer support – so what changes are contact centers facing? In an interview with Jacob Nimocks, Director Solutions Consulting at ASC Americas, he discusses trends and challenges and shows the importance of communication recording and analysis for contact centers.
Cloud computing is no longer a hype - cloud computing is reality. Convincing advantages are decreasing costs and a flexible, scalable IT. Cloud services are handy and grant even small companies access to otherwise unaffordable equipment and software solutions. But are they safe to use? We present facts and figures about cloud security and explain what safe usage of cloud services can look like.
The demands of financial service providers in the security and availability of cloud services are incredibly high. But yet, moving IT services to the cloud promises financial service providers more efficiency, too. Consequently, it does not come as a surprise, that the financial industry is venturing out into the cloud as well following a trend that other sectors have already taken to the next level.
Thought leaders are opinion makers and opinion leaders at the same time. Not only do they have innovative products to offer but also appear in the public as experts. Unique content and a strategic orientation make a thought leader a great support and advisor. But how can a medium-sized family-run company from Germany position itself as a thought leader? Here are some ideas.
Trust is one of the most important criteria when it comes to selecting a cloud service provider. Consequently, customer and provider must jointly define organizational, operational, technical, and infrastructural measures which guarantee a maximum of trust and security in cloud usage. In this article, we have compiled a list of the key factors to consider when selecting a cloud service provider.
Three out of four companies are already using services from the cloud. In our study “Communications 4.0 – Communication and Collaboration in the Cloud” we present drivers, chances, and challenges. Here comes a summary of the most important results of our cloud study.
A successful connection to the cloud hinges on a careful and thorough planning process. ASC regularly carries out cloud onboardings for recording and analysis solutions. In the following interview, Uwe Kleinschmidt, Head of PreSales & Consulting, and Tamer Çalışkan, Head of Development Operations at ASC Technologies AG explain us the process and point out the aspects to pay special attention to.