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Achieving GDPR compliance is essential for call centers handling sensitive customer data. From managing call recordings to securing personal information, compliance with data protection laws is not just a legal obligation but a cornerstone of building trust and customer loyalty.

The EU AI Act will not only have a major impact on the regulation of artificial intelligence (AI) within the EU, but will also affect Swiss companies that participate in the European market or work with EU customers. This article explains how the regulation will affect Swiss companies and what steps they need to take to fulfil compliance requirements.

Learn how ASC can ensure the discretion and security of banking secrecy in the digital age through innovative solutions.

Financial service providers in the European Economic Area face the challenge of complying with comprehensive financial market regulations. Logging and analyzing customer communications is critical. These requirements have been further tightened with the introduction of MiFID II in 2018. In our article, we explain the implications for banks and insurance companies in Europe.

Read our latest blog post to find out why the Azure cloud is the ideal choice for storing your communications records and how it can benefit your business.

Discover how Recording Insights supports RG 271 compliance, improving IDR efficiency and dispute resolution in the Australian financial sector.

In today's ever-evolving healthcare landscape, compliance is a complex and critical aspect for healthcare providers. Protecting sensitive patient information and keeping pace with the ongoing digitalization has become even more important in the post-pandemic era.

Mass recording of communications has become a staple of modern business practice. The move to handling all communications through collaboration platforms, such as Microsoft Teams made the process even easier. While recording communications can be a powerful tool, it is vital to be aware of the legality of those recordings.

We enable companies to streamline their business processes while complying with increasing regulations and reporting requirements in a consistent and cost-effective manner.

The recording of communications is no longer a need, but a real necessity that is becoming more and more common in many sectors of activity. The digital transformation accelerates the application of new regulations related to the protection of personal data and its conservation. Each need requires a customized migration to a 100% cloud infrastructure, respecting the constraints of each project at deployment.

In the last 20 years, more and more customers have turned towards banking and finance networks thus influencing the way that banking data is managed. On the downside, financial scandals as well as cases of cybercrime and money laundering have become more frequent, too. As a consequence, the last years have seen a number of new directives or the amendment of existing ones that aim at facilitating tracking transactions. But what does this imply for the retention periods of recorded calls? What…

There are many types of fraud - whether on the phone, via internet or using mobile devices. As technology advances, fraudulent techniques are becoming increasingly elaborate - fortunately at the same time solutions for fraud detection are also becoming faster and more precise. Darien Šobar, Vice President Business Development at ASC Technologies has some valuable insights on how to identify and prevent potential cases of fraud and compliance violations.

Swiss banks count among the most important in the world and enjoy an excellent reputation. And in Switzerland, too, the financial sector is one of the most heavily regulated sectors of the economy. As a result, the regulation of banking and the financial market by means of the secure recording and archiving of financial transactions by phone plays a major role.