Blog

How AI optimizes processes in the insurance industry – from smarter claims management and fraud detection to real-time support in customer communication

By using AI, financial service providers can fulfill their supervisory duties more efficiently, saving 90% of the time spent on compliance reviews and thus avoiding penalties.

AI has arrived in the Swiss economy, but what is the next step? ASC Switzerland brought experts from Microsoft and MondayCoffee together. Here are five lessons for successful AI implementation.

AI helps healthcare providers to efficiently fulfill HIPAA requirements, minimize risks in patient communication and document conversations in an auditable manner.

Ensuring MiFID II compliance requires continuous monitoring of recorded customer conversations. Manual audits are no longer viable — too many conversations, too many regulations, too little time.

FCA compliance with Financial Conduct Authority (FCA) regulations requires precise monitoring of customer interactions. AI Policy Templates enable financial institutions to automate compliance checks and reduce regulatory risks.

The Dodd-Frank Act imposes strict compliance requirements on banks. AI-based solutions enable efficient and transparent monitoring of customer communication in real time.

The EU AI Act will not only have a major impact on the regulation of artificial intelligence (AI) within the EU, but will also affect Swiss companies that participate in the European market or work with EU customers. This article explains how the regulation will affect Swiss companies and what steps they need to take to fulfil compliance requirements.

The new Recording Insights plugin for Microsoft Copilot streamlines the management of recordings, offering a smarter, faster and more intuitive solution. Discover how straightforward commands can empower you to control your workflows with greater efficiency and seamless integration.

AI in quality management is revolutionizing efficiency and service quality in contact centers. Discover how automated assessment increases your customer satisfaction.

Learn how AI in Emergency Management is revolutionizing public safety through accurate call recording and analysis, enabling efficient resource allocation and faster response times. Discover how advanced AI technologies are saving lives worldwide.

Check out our blog to learn about how the European AI Act impacts AI stakeholders. Get expert insights from Kevin Geis and Britta Chiaia of ASC on responsible AI use at ASC.

It is hard to imagine the workplace of the future without collaboration and communication tools like Microsoft Teams. Business processes worldwide are being adapted as more and more employees are working remotely and virtual teams are being merged. This brings new challenges, especially in the field of compliance recording where sensitive data is recorded and processed. With its native Microsoft Teams app Recording Insights, ASC relies on AI-based support for advanced assessment, i. e. on…