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In the financial industry, manual monitoring of calls for compliance is no longer realistic. Artificial intelligence (AI) offers the perfect solution: with automated compliance monitoring, financial institutions can work more efficiently, minimize risks and better comply with regulatory requirements without replacing compliance officers. Find out how AI can revolutionize your compliance processes.

The new Recording Insights plugin for Microsoft Copilot streamlines the management of recordings, offering a smarter, faster and more intuitive solution. Discover how straightforward commands can empower you to control your workflows with greater efficiency and seamless integration.

AI in quality management is revolutionizing efficiency and service quality in contact centers. Discover how automated assessment increases your customer satisfaction.

Learn how AI in Emergency Management is revolutionizing public safety through accurate call recording and analysis, enabling efficient resource allocation and faster response times. Discover how advanced AI technologies are saving lives worldwide.

Check out our blog to learn about how the European AI Act impacts AI stakeholders. Get expert insights from Kevin Geis and Britta Chiaia of ASC on responsible AI use at ASC.

In today's ever-evolving healthcare landscape, compliance is a complex and critical aspect for healthcare providers. Protecting sensitive patient information and keeping pace with the ongoing digitalization has become even more important in the post-pandemic era.

More than ever, technology is at the heart of business processes. In this context, contact centers are entering a new age and will have to deeply transform themselves in order to offer ever better quality of service and gain agility in their operations.

The digital transformation of contact centers was sped up by lockdowns or stay at home orders and caused rapid changes. This transformation not only caused changes within the contact centers, but also with customer expectations. In the following, Eric Buhagiar, Managing Director at ASC, explains how the digital transformation changed the customer experience and what can be expected for the future of contact centers and customer services.

Large amounts of data from different channels accumulate in companies of every size everywhere every day. Analytics tools are helping to harvest valuable information from this data. By means of artificial intelligence, huge amounts of data can be assessed, and patterns and contexts identified a lot faster than human labor could. But what is the potential of artificial intelligence in analytics? Peter Schmitt, CTO at ASC, explains the advantages for contact centers, financial service providers,…