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Secure, scalable, cost-efficient, and future-ready: Cloud solutions offer clear advantages over on-premise — especially for financial services focused on compliance and communication.

FCA compliance with Financial Conduct Authority (FCA) regulations requires precise monitoring of customer interactions. AI Policy Templates enable financial institutions to automate compliance checks and reduce regulatory risks.

The Dodd-Frank Act imposes strict compliance requirements on banks. AI-based solutions enable efficient and transparent monitoring of customer communication in real time.

With ISO certifications, ASC sets the highest standards in security, efficiency and compliance. Find out how these certifications help financial institutions to fulfil the requirements of supervisory authorities such as BaFin and FINMA, and what advantages cooperation with certified partners offers.

PCI DSS Compliance is essential for contact centers to safeguard payment data. Violations can lead to hefty fines and loss of trust. But how can compliance be effectively achieved?

Achieving GDPR compliance is essential for call centers handling sensitive customer data. From managing call recordings to securing personal information, compliance with data protection laws is not just a legal obligation but a cornerstone of building trust and customer loyalty.

The EU AI Act will not only have a major impact on the regulation of artificial intelligence (AI) within the EU, but will also affect Swiss companies that participate in the European market or work with EU customers. This article explains how the regulation will affect Swiss companies and what steps they need to take to fulfil compliance requirements.

In the financial industry, manual monitoring of calls for compliance is no longer realistic. Artificial intelligence (AI) offers the perfect solution: with automated compliance monitoring, financial institutions can work more efficiently, minimize risks and better comply with regulatory requirements without replacing compliance officers. Find out how AI can revolutionize your compliance processes.

The new Recording Insights plugin for Microsoft Copilot streamlines the management of recordings, offering a smarter, faster and more intuitive solution. Discover how straightforward commands can empower you to control your workflows with greater efficiency and seamless integration.

Find out what characterizes omnichannel communication and how you can use ASC and LeapXpert to ensure compliant communication in WhatsApp and other channels.

AI in quality management is revolutionizing efficiency and service quality in contact centers. Discover how automated assessment increases your customer satisfaction.

Learn how ASC can ensure the discretion and security of banking secrecy in the digital age through innovative solutions.

Financial service providers in the European Economic Area face the challenge of complying with comprehensive financial market regulations. Logging and analyzing customer communications is critical. These requirements have been further tightened with the introduction of MiFID II in 2018. In our article, we explain the implications for banks and insurance companies in Europe.

Learn how AI in Emergency Management is revolutionizing public safety through accurate call recording and analysis, enabling efficient resource allocation and faster response times. Discover how advanced AI technologies are saving lives worldwide.

Read our latest blog post to find out why the Azure cloud is the ideal choice for storing your communications records and how it can benefit your business.

Staying on top of the latest changes in compliance regulations and their impact on your organization is essential for financial institutions. An example is the Financial Industry Regulatory Authority's (FINRA) SEA Rule 17A-4.

Check out our blog to learn about how the European AI Act impacts AI stakeholders. Get expert insights from Kevin Geis and Britta Chiaia of ASC on responsible AI use at ASC.

Discover how Recording Insights supports RG 271 compliance, improving IDR efficiency and dispute resolution in the Australian financial sector.

Mass recording of communications has become a staple of modern business practice. The move to handling all communications through collaboration platforms, such as Microsoft Teams made the process even easier. While recording communications can be a powerful tool, it is vital to be aware of the legality of those recordings.

We enable companies to streamline their business processes while complying with increasing regulations and reporting requirements in a consistent and cost-effective manner.