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PCI DSS Compliance is essential for contact centers to safeguard payment data. Violations can lead to hefty fines and loss of trust. But how can compliance be effectively achieved?

Achieving GDPR compliance is essential for call centers handling sensitive customer data. From managing call recordings to securing personal information, compliance with data protection laws is not just a legal obligation but a cornerstone of building trust and customer loyalty.

The EU AI Act will not only have a major impact on the regulation of artificial intelligence (AI) within the EU, but will also affect Swiss companies that participate in the European market or work with EU customers. This article explains how the regulation will affect Swiss companies and what steps they need to take to fulfil compliance requirements.

In the financial industry, manual monitoring of calls for compliance is no longer realistic. Artificial intelligence (AI) offers the perfect solution: with automated compliance monitoring, financial institutions can work more efficiently, minimize risks and better comply with regulatory requirements without replacing compliance officers. Find out how AI can revolutionize your compliance processes.

The new Recording Insights plugin for Microsoft Copilot streamlines the management of recordings, offering a smarter, faster and more intuitive solution. Discover how straightforward commands can empower you to control your workflows with greater efficiency and seamless integration.

Find out what characterizes omnichannel communication and how you can use ASC and LeapXpert to ensure compliant communication in WhatsApp and other channels.

AI in quality management is revolutionizing efficiency and service quality in contact centers. Discover how automated assessment increases your customer satisfaction.

Learn how ASC can ensure the discretion and security of banking secrecy in the digital age through innovative solutions.

Financial service providers in the European Economic Area face the challenge of complying with comprehensive financial market regulations. Logging and analyzing customer communications is critical. These requirements have been further tightened with the introduction of MiFID II in 2018. In our article, we explain the implications for banks and insurance companies in Europe.

Learn how AI in Emergency Management is revolutionizing public safety through accurate call recording and analysis, enabling efficient resource allocation and faster response times. Discover how advanced AI technologies are saving lives worldwide.

Read our latest blog post to find out why the Azure cloud is the ideal choice for storing your communications records and how it can benefit your business.

Staying on top of the latest changes in compliance regulations and their impact on your organization is essential for financial institutions. An example is the Financial Industry Regulatory Authority's (FINRA) SEA Rule 17A-4.

In the finance sector, choosing the right communication platform is pivotal. ASC advocates for a cloud-native approach, leveraging Azure for Teams. This blog post will outline the advantages of cloud vs. on-premises solutions, guiding readers through the key benefits.

Check out our blog to learn about how the European AI Act impacts AI stakeholders. Get expert insights from Kevin Geis and Britta Chiaia of ASC on responsible AI use at ASC.

Discover how Recording Insights supports RG 271 compliance, improving IDR efficiency and dispute resolution in the Australian financial sector.

In today's ever-evolving healthcare landscape, compliance is a complex and critical aspect for healthcare providers. Protecting sensitive patient information and keeping pace with the ongoing digitalization has become even more important in the post-pandemic era.

Mass recording of communications has become a staple of modern business practice. The move to handling all communications through collaboration platforms, such as Microsoft Teams made the process even easier. While recording communications can be a powerful tool, it is vital to be aware of the legality of those recordings.

We enable companies to streamline their business processes while complying with increasing regulations and reporting requirements in a consistent and cost-effective manner.

The Contact Center is the linchpin of a company when it is about customer satisfaction. This is where the first contacts and inquiries are handled. The personal interface between customers and the company plays a decisive role in success because an excellent customer experience becomes a differentiating factor between competitors. The new ASC handbook highlights the current trends and challenges of contact centers and provides recommendations how to deal with compliance requirements and customer…

The profound changes in working habits and the increasing use of digitalization are leading companies to change their organization and implement new systems to enable their employees to work in the best possible conditions. It is in this context that the notions of digital Workspace (focused on tools) and digital Workplace (focused on the workplace) are now fundamental in the evolution of corporate governance. More globally, the company is becoming virtual, dematerialized and professionals are…