Compliance Recording
for Service Providers
Delivering tailored solutions to meet your clients' needs
Expand Your Portfolio and Maximize Your Sales With Compliance Recording and AI
We provide customised solutions for compliance recording, quality management and AI data analytics of communication. This allows service providers and carriers to offer their customers considerable added value.
Our solutions enable compliance recordings and detailed agent evaluations, while advanced analytics tools and artificial intelligence are used to detect patterns and trends..
ASC's solutions can help you to increase the variety of services you offer, identify new revenue opportunities, and meet the demands of a dynamic and challenging market.
Offer Your Customers Cutting-Edge
Voice-Recording and Analytics Solutions
As a service provider or carrier, you have the opportunity to deliver top-tier compliance recording and analytics solutions to clients in regulated markets.
Regulatory-compliant recordings: Ensure all communication data is recorded and archived according to applicable regulations.
Enhanced security and data protection: Safeguard sensitive data with state-of-the-art security measures and encryption technologies.
Leverage advanced analytics tools to help clients extract meaningful insights from their communication data. Key benefits include:
Keyword spotting: Help clients identify critical keywords and phrases, recognize trends, and detect patterns (e.g., fraud detection).
Transcription and translation: Convert spoken communication into text and translate it into 100+ languages to enhance analytical capabilities.
Artificial intelligence utilization: AI Assist clients in gaining deeper insights, summarizing conversations, identifying patterns, and making informed decisions.
Our quality management tools enable clients to improve performance and increase customer satisfaction. Key benefits include:
Detailed agent evaluation: Clients can analyze employee performance and implement targeted improvement measures.
Efficient eLearning and training: Offer clients the ability to continuously train and educate their staff to optimize performance.
Comprehensive performance reports: Help clients measure and continuously improve the quality of their services.
Benefits for Service Providers and Carriers
By integrating our solutions into your portfolio, you not only provide additional value to your clients but also strengthen your market position and customer loyalty. Key benefits for you as a provider include:
Expanded service offerings: Deliver innovative and valuable solutions that meet client needs in regulated markets.
Increased customer satisfaction: Help clients meet compliance and quality requirements and boost operational efficiency.
Additional revenue streams: Leverage advanced technology and analytics tools to generate new revenue opportunities.
Competitive advantage: Differentiate yourself from competitors with a comprehensive service portfolio featuring cutting-edge compliance and quality management solutions.
Certified Partnerships and Highest Standard
Trust and collaboration with our partners and clients are paramount. To reinforce this trust, we undergo regular external audits and certification processes.
"With ASC Recording Insights, Microsoft Teams users can comply with complex regulatory requirements regarding recording and archiving 'with just one click' within Teams."
"As the global leader in UC and CC solutions, we value our partnership with ASC for their proven recording solutions across all Mitel platforms, enhanced with AI-powered conversational and compliance insights for our customers' business benefits."
"Recording Insights demonstrates what is possible in the modern-day technical landscape. It can be rightly described as the next generation solution."
